How to Report a Patient Safety Concern or File a Complaint
Do you have a patient safety concern/complaint about Alsana Castlewood?
Report if to the Join Commission
The joint commission provides accreditation and certification to organizations like Alsana Castlewood. They basically need it to stay in business. We need to tell the Join Commission what is really going on at Alsana Castlewood in order to stop them from harming anyone else. You have the option to submit anonymous concerns and/or complaints.
The preferred method for submitting a concern is through their online submission form as it allows for more direct, timely receipt and review of your concerns.
***The Joint Commission is not a health care provider. If you have a medical emergency, please call 911.
If you are having thoughts of harming yourself, please call the National Suicide Prevention Lifeline at 1-800-273-TALK (8255).
Online: Submit an update to your incident (You must have your incident number)
Mail: Office of Quality and Patient Safety The Joint Commission One Renaissance Boulevard Oakbrook Terrace, Illinois 60181
By policy, The Joint Commission cannot accept copies of medical records, photos or billing invoices and other related personal information. These documents will be shredded upon receipt.
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